Guest Information

Arrival 

• Check in at the golf shop to confirm your tee time and group of players.
• Pushcarts are complimentary for the day and are located adjacent to the driving range.
• Complimentary range balls are set up at the driving range daily.
• Practice balls are available at the chipping green.
• A putting-only green is located adjacent to the 1st and 10th tees.

On Course

• Sand/divot mix buckets are available on course at the 1st and 10th tees
• Please fill or replace divots in fairways, and on par 3 tees fill divots with sand and seed.
• Please repair ball marks on greens.
• Water bottle fill stations are available at the 1st and 10th tees.
• A shoe cleaner (blower) is available at the 1st tee station after playing the 18th green.
• Keep pushcarts and power carts on the outside of the bunkers when near greens, and on cart paths when near tee boxes.
• Electric power carts are available to rent. Please follow the signage posted on the course daily.
• There is no on-course beverage cart. The Snack Shack is open in the active season (weather dependent) after the 9th hole near the 10th tee

After Your Round

• Please return pushcarts to the golf operations staff.
• Food and beverage are available on the lower level of the clubhouse.
• Check the website for kitchen hours and special events.

Dress Code

Members are responsible for communicating the Club's Dress Code Policy with their guests so they dress accordingly for the duration of their visit at the Club that can be referenced below. 

CLUBHOUSE DRESS CODE
As a member-owned golf club, the dress code for Pitt Meadows Clubhouse will be left to individual sense of good taste. Members and guests are expected to be wearing smart casual clothing in good repair. Denim with no rips is allowed. Please refrain from wearing hats (unless on the patio), sweatpants, exercise clothing and golf shoes in the upstairs Blue Heron Restaurant and Banquet Space.

GOLF COURSE
As a member-owned golf club, all members and guests must be appropriately dressed at all times. It is the member's responsibility to see that their guests are informed of the Club's policies regarding the Dress Code.

Gentlemen on the Golf Course
Shirts - Collared shirts, turtlenecks or mock-necked shirts are permitted.
Pants - Tailored slacks and golf shorts with a front zipper are permitted. Shorts must be at least mid-thigh in length.
Not Permitted - Cargo pants or shorts with baggy pouches on the side, track pants, blue jeans, or sweatpants.
Hats - Recommended that hats to be worn with the bill facing forward.
Shoes - Soft spike golf shoes and runners permitted on Course.
Prohibited - Metal spikes, steel-toed boots, hiking boots and cleats.

Ladies on the Golf Course
Shirts - Tops must be appropriate golf attire. Tops must either have sleeves or have a collar. While certain tailored tops may be worn outside of bottoms, tops must cover the midriff at all times. No tank tops or razor-back without collar.
Pants - Tailored slack, capri pants, golf skirts or golf shorts are permitted. Skirts and shorts must be at least mid-thigh in length.
Not Permitted - Cargo pants or shorts with baggy pouches on the side, track pants, blue jeans, or sweatpants. Elastic leggings may only be worn under a shirt, dress, or shorts.
Shoes - Soft spike golf shoes and runners permitted on course.
Prohibited - Metal spikes, steel-toed boots, hiking boots and cleats.

PRACTICE FACILITIES AND PUTTING GREEN
Gentlemen and Ladies
Golf Course attire and appropriate athletic wear will be permitted on the practice facility.
Not permitted - Blue jeans, sweatpants, cargo pants and shorts, tank tops or shirts showing midriff.

Etiquette & Pace of Play

• Be respectful of others in your group, and be aware of your position while other players are hitting. Keep noise to a minimum while others are making a stroke.
• Rake bunkers carefully and leave the rake in the bunker with the handle perpendicular to the bunker’s edge.
• Golf is more enjoyable for everyone when a round is completed in under four hours. To help keep pace:
  • Play “ready golf”: hit when it is safe and you are ready.
  • Keep up with the group ahead. If you fall behind, play ready golf on the tee.
  • Line up and assess putts as you approach the green or while waiting your turn.
  • Putt continuously until the ball is in the hole. Gimme putts are fine in casual play.

Smoking / Vaping

• Allowed on the fairway side of the creek passing through the 1st and 10th tees. Please be respectful of others in your group.

Phone / Technology

• The Club prefers silent use of technology, including email, text, images, GPS, and e-readers, anywhere on the property. Please keep device use discreet so it never detracts from the Club experience of members or guests.

Code of Conduct

Introduction
This policy establishes clear and acceptable behavior expectations for Pitt Meadows Golf Club members and guests.  It is not intended to restrict the rights of any but rather to ensure that all members, guests and employees can expect to be treated with respect while enjoying the golf course and property.  All members, upon acceptance into the Club, have given their consent to be bound by the by-laws and rules of the Club; both to restrictions and the penalties that could be imposed.  

General Code of Conduct
All Members and their guests are expected to conduct themselves in a manner that: • Creates an environment that is reflective of personal integrity, and respect as exemplified in the Rules of Golf.  
• Demonstrates respect and dignity towards fellow members, guests and staff.  
• Acknowledges the Club as a family friendly environment and refrains from using obscenities, and obnoxious behavior inappropriate for social situations.  
• Adheres to the Club dress code and observes proper golf etiquette.  
• Adheres to the rules of the club on and off the course, which include but are not limited to:
o Follow the sign in procedures in the Pro Shop.  
o Ensure that divots are filled, ball marks repaired, and bunkers raked.  
o Properly dispose of garbage and recyclables while on the course or any Club property.  
o Safely operate power carts while on Club property.  
o Adhere to pull cart and power cart policies and conform to usage in designated areas.  On- course signage and markings must be observed and followed by all golfers
o To not intentionally cause damage to the golf course or Club property
• Members and their guests are also expected to abide by all government laws and legislation which include but are not limited to:  
o Bringing in or consuming outside alcohol anywhere on the property.
o Consuming alcohol only in licensed areas.
o Following all municipal and provincial smoking / vaping bylaws and health policies. Members are responsible for the actions and behavior of their guests.  

All members acknowledge that the General Manager is responsible for instructing all staff in the performance of their duties and job functions.  All Club staff direction comes from the General Manager and his/her leadership team and all members of the Club will adhere to that policy.  The General Manager is available and open to discussing any issues on Club operations that members wish to bring forward.  The General Manager will accept any member concerns regarding staff issues. 

Complaint Procedure
Should a member wish to formally raise a complaint, it is to be made in writing or via e-mail to the General Manager in a timely manner.  
The General Manager will investigate and if needed, present the matter to the Board for appropriate action.  
The member initiating the complaint will get an acknowledgement that action is underway, but the specific action will normally remain confidential.

Disciplinary Sanctions
Situations of member, or guest actions which are improper, unbecoming, or detrimental to the character of the Club, the Club Bylaws or Club Rules (available on the PMGC website) shall be dealt with by the Disciplinary Committee in conjunction with the General Manager.  Actions between members or with Club staff, that are found to be offensive, harassing, unwelcome, or in violation of a person’s rights will be subject to the recommendations and results of the Disciplinary Committee.  

Further details on penalties and process are outlined in Part 2 Section 7 of the Club Bylaws.